Looking over and managing website visitor data is crucial to the success of your company. Whether you are running a new startup or a simple weblog, you should be keeping track of your visitors log. However, some webmasters might be looking at the wrong numbers and not analyzing them enough to form sound conclusions. By studying the right metrics you can learn a lot about your audience and what they need.

In this article I would like to present 20 tips into specific areas of Google Analytics for a more refined approach. Depending on your goals, it is possible to study how users are finding your website, where they are coming from, and how long they are staying on your pages.

All of this information can be too much to handle at once. So be sure you know the information you need and keep yourself focused on the end results.

Traffic metrics are the best stats for analyzing how your website is growing and which areas are most important. I hope some of these ideas may offer insight for garnering new marketing concepts to drive in more targeted visitors.

Recommended Reading: 6 Powerful Google Analytics Features

1. Long-Term Statistics

I want to start with a general idea to keep in mind as you examine each of the data stats pages. For each set of metrics you should consider both local values and long term values.

By default Google Analytics will display results from the past 30 days. This is good for studying your most recent pages and publications to see which topics have been thriving.

However by extending the graph to span out 3-6 months you’ll pick up on larger trends. You will be able to determine pages that are garnering the majority of search engine traffic, pageviews, and daily visits by users.

If you have been online for a while try extending your stats out to a year or even further!

Long term growth patterns are what you need to bring in new visitors over years of marketing. It is very pushy to rush out a website with content and expect massive results in a few months. The strongest method of growth is stability and keeping your website online the longest (when compared with the competition).

Being stable and reliable is something which will reward your efforts in the short and long term.

2. Examine Visitor Activities

Another thing to keep in mind is that you are not just looking at numbers based on pageviews or total visitors. You also want to know how many of those people are finding your content useful. Are they staying on each page for a significant amount of time? How many of the new visitors are leaving immediately?

You should pay careful attention to each value for Entrances, Bounce Rate, and % Exit.

The Entrances column will list the total number of visitors who entered your website on a certain page. This could be your homepage, or a blog entry, or something else which would get attention from readers.

The Bounce Rate and Exit percentage are very similar, with one defining factor. Bounce Rate will measure the number of users who landed on a certain page, then left without visiting any other pages. Exit percentage counts the number of people who left your site after visiting this same page, but they could have been browsing other pages beforehand.

Here is a brief article explaining the minor differences.

All of this information can be found in the same table as your other stats. Get accustomed to studying these numbers to understand what they really mean.

Find them under Content > Site Content > Content Drilldown.

Most site visitors will only grab the info they need and leave never to return again. Offering the right content for their attention may entice them further explore your site before taking off. And by arming yourself with the knowledge of traffic statistics you can measure a fairly plausible success or failure rate.

3. Audience Locations

You may be surprised to learn how visitors are accessing your website from various locations across the globe. Google serves a lot of native countries with their regional language, and it is common to find yourself ranking within these foreign search results.

The following gives you an idea of where your visitors are coming from geographically: Audience > Demographics > Location.

The map displays a percentage of total visitors who come to your site from a specific country or territory. The darker shades of green represent more visitors and more traffic from a certain location. You may be surprised at the sheer number of foreign visitors who find your website via search engines.

This data offers a sincerely practical use as well. You may find that a lot of traffic from another website is driving a new audience onto your blog or webpage. It may be worth capitalizing on this traffic through ads, or giveaways along with other related marketing ideas.

Additionally webmasters will sometimes publish translated content on their site. You may study these trends and determine how many visitors are using these translated pages compared to the originals.

4. Checking Web Browsers

HTML5 and CSS3 trends have pushed us further towards a more unified web, but we are not quite there yet. Plenty of websites online still do not support older browsers and even some modern ones too.

Google Analytics provides you with the following browser-related data about your visitors:

• Web Browser & version number
• Operating System
• Screen Resolution
• Flash/Java Version

You can view this data at: Audience > Technology > Browser & OS.

To switch between these different statistics, click any of the links labeled "Primary Dimension" above the datatable. Here’s an example of how you can sort this data:

You may study your data and find that a majority of IE users abandon the website within the first few seconds. This could be caused by a bug in the layout, or some other effect of slow loading times. Studying the browser statistics and version number will help you track down which bugs need to be fixed and which browsers you want to support.

If your audience is comprised of > 90% CSS3-supporting browsers then you need not bother with any fallback methods.

5. Content with Popular Keywords

Your website may have a very small number of visitors, but chances are that most of them come from search engines. Have you ever wondered what keywords they typed that led them to your website? Or what are amongst the most popular keywords that lead most visitors to your website?

Of course, this information can be found in Google Webmaster Tools if you’ve added that to your website. Yet I believe Google Analytics can provide a much more comprehensive set of data.

For starters, you can check out this information in Google Analytics under: Traffic Sources > Sources > Search > Organic.

While Google Webmaster Tools explains how your site ranks for specific keywords and how many visitors end up on your website (or page) with them, Google Analytics tells you ‘what’ they are doing on your site. You can study which pages they visit, how many pages they visit, and how long they stayed on each page. You can practically track every user action within Google Analytics and study the data to discover larger trends among visitors.

After understanding and analyzing which keywords visitors used and which pages they have visited, your golden question is probably: What can I do about it?

One idea is to learn how people search the Web, and then provide specific niche content not yet available using laser-targeted keywords. For example, when somebody searches Google for the keywords “IE6 rounded corners” there will be more results compared to “how-to IE6 hack CSS3 rounded corners”. The 2nd set of keywords is more complex and will return fewer results, but overall provides more helpful and targeted website rankings.

If a page on your website includes something very similar to these long-tail keywords then you will likely rank on the first page of results. Even better if the keywords are in your page title so they will appear bold in Google rankings.

6. Visitor Flow Charts

This feature is something not often seen mentioned in relation to Analytics. Not everybody will care exactly how their visitors perform but the information is much easier to digest.

You can find this information under: Audience > Visitors Flow.

The starting point is how each user entered your website and the first block is their landing page. The blue lines connecting blocks together represent users who landed on the first page and follow their chain for visiting other pages. You can study the flow of these lines to map out which pages a typical user will follow when visiting your website.

Initially you may feel a bit overwhelmed but the charts are supposed to be a little messy. You will notice thicker lines between page blocks if more users are following the same route. This may be visitors landing on a popular blog posts which leads them back to your home page, and then checking out your most recently published article.

The patterns are worth studying to see if you can duplicate any effects with similar content.

7. Study Engaged Traffic

Visitor engagement is measuring how many visitors are staying on your site for extended periods of time. Engaged visitors will likely stay for more than 60 seconds and often visit more than one page. Each visitor is measured for their time on the site and will be grouped together based on duration.

This information is available at: Audience > Behavior > Engagement.

The table records unique visitors and their total number of pageviews based on the amount of time spent on your website.

You may consider studying the bar graphs found at the very bottom of the table. The last two rows measure visitors who are on your site for 10-30 minutes, or longer than 30 minutes. This data is important because these are the most engaged visitors out of all your traffic.

Check out the number of pageviews in comparison with the total visitor count. It is often true that although you will not find as many dedicated people on your site for extended periods of time, the people who do stick around visit a lot of pages.

8. Backlinks via Referrals

I look at referrals with a specific mindset of determining how my links got onto other websites, and if it is possible to continue building traffic from these domains.

Your referral stats both short-term and long-term will help you figure out which websites are sending you the most visitors. Now you will want to check the engagement of this traffic to see how long they are sticking around, and possibly how many pages they visit.

Find them at: Traffic Sources > Sources > Referrals.

But in some cases the referral traffic is published on a website where you have some leeway. The social networking websites like Reddit and Hacker News are both large sources of traffic to web designers and developers. This is because the networks have communities based around design, programming, and general Internet trends related to startup culture.

However there are other situations where you are building traffic from a website that you did not publish or submit into. Think of things like affiliate links, blog posts, design galleries, and other situations where somebody else may have added your link onto their page.

In this scenario you do not have much ability to add more links but you could reach out to the owner/writer and say thanks for their backlink support.

9. HTTP Latency

Website speed is more important than you might assume. Nowadays Internet speeds are much faster than they have ever been, and company T1/T3 lines can push data even faster. This means if your web server is unable to handle traffic influx then visitors will eventually get fed up and leave.

Give yourself an overview of your website’s speed at: Content > Site Speed > Overview

You can determine a lot of ideas especially in the Page Timings graph, which details each page along with the total average loading time (in seconds).

Check out Page timings at: Content > Site Speed > Page Timings

Some pages with a lot of images or video content may take longer to finish than a blog post with static text. You have to consider the information in a broader sense to figure out where the problems pop up. All too often I see websites attaching links to 3rd party hosts for their JS plugins or CSS libraries.

There are scenarios when this technique saves time but it can also hurt your speeds if they go unchecked.

Related: How To Measure Front-End Website Performance

10. Driving Social Media

Social Referrals talk about websites which are generally built via user input. These may be tweets or Facebook posts, or also comment discussions on news articles or social media sharing websites. This data will provide some insight towards how much your fans are sharing links online, and how many people are clicking them.

Here’s where you find them: Traffic Sources > Social > Landing Pages

The most popular landing pages are specifically helpful because you can determine which content is most organically interesting. Visitors are not required to share your links; they do so by their own choice of free will.

If you notice that a single page is garnering lots of attention from social media traffic then it may be safe to assume there is some natural attraction. Be sure to look back over months and possibly years to pick up on larger trends in the process.

11. Social Media Flows

Tip #10 on “driving social media” allows us to look into social traffic and find out which pages are getting the most attention. By looking into network referrals it is much easier to see where this traffic is coming from.

You can find this information at: Traffic Sources > Social > Network Referrals.

Also the social traffic data has its own flowchart page where you can see the original referring websites and their flow upon landing on your page: Traffic Sources > Social > Visitors Flow.

I believe that social media links are just as important as natural search engine traffic. We still live in a fairly infantile stage of social media where we are all attempting to connect via different networks and websites. And we have come a long way in the past 10 years from MySpace, Facebook, Twitter, and many others.

Now it is possible to find yourself with an influx of social media traffic over a week’s or a month’s period. Study the networks where your website is performing the best and try to keep people sharing & discussing your links.

As time passes this will follow the snowball effect and may potentially scale very large.

12. Goal Conversions

In the past we have written on goal conversions in Google Analytics. Not all websites will need to use these metrics but it is an important concept to understand.

When you have content which pushes visitors into engaging a specific action it is worth studying its success rate. You may need to fix up the landing page for a bigger impact.

Learn more about setting Goals here: Conversions > Goals > Overview

Learning how to draw conversions is a big step in marketing your website. The goal may not be to sell anything, merely just to get users to register for your new forum or social networking webapp.

Goals are useful when you have a pre-defined course of successful actions you want your visitors to follow. The statistics captured by Google Analytics will only aid further in perfecting the art of creating helpful and enticing user interfaces.

13. Locate your Bounce Pages

People are mostly interested in the highest visited pages. But what about the pages which drive away the most traffic? Analytics data is good for picking out what you’re doing right and what you are doing wrong. When you have a page with 90% exits you know there is some reason people are not interested in digging deeper into the website.

Find data on bounce pages here: Content > Site Content > Exit Pages.

Admittedly this is not so uncommon when you publish articles or pages on fairly offbeat topics. You never know where your audience will come from and it is difficult to please everyone all the time.

You shouldn’t get tied up scrambling to “fix” bounce rates as often times the content is just a mismatch with the website. It is still valuable content and people can still enjoy the posts without sticking around for more.

14. Reading AdSense Metrics

I have never personally connected my Analytics into an AdSense account but from the Google support guide the process seems fairly straightforward.

Analytics will help you determine which users are converting and processing clickthrough rates on which pages. This data can help you determine good spots for ad units in the layout of your website.

Here’s where you can check your AdSense: Content > AdSense > Overview.

The AdSense dashboard can provide some of these statistics but it is not perfect. The Analytics software is designed to check against traffic and you may be surprised at the quality of information.

If you have never used AdSense I wouldn’t recommend making an account just for this feature. But if you are an existing advertiser the perks are worth the setup time.

15. Analyzing In-Page Content

Aside from the flow charts this feature has to be my other potential favorite. I never knew about the page analytics data up until a few months ago.

Google will actually fetch your entire homepage layout and display tooltips for the percentage of clicks from users. This is another visual graphic which may provide more value than the mathematical graph plots.

Find it at: Content > In-Page Analytics

You may be surprised at the number of data stats that are pulled into this one graphic. Analytics will offer solid tracking numbers above the page preview which extends to your overall ratings.

This feature is a bit of a novelty once you have played with it often enough. It certainly has a type and it does put the traffic flow into better perspective. Also check out the options in the top right corner where you can apply background colors and determine average browser window sizes.

16. Custom Website Searches

Believe it or not Google Analytics will allow you to implement traffic data for your own custom website search. WordPress immediately comes to mind as one of the most popular CMS engines released pre-packaged with a search feature.

Note that you will need to setup the search functionality to connect to Google Analytics; I found this handy Google support article which may be helpful in the process.

You can take check it out at: Content > Site Search > Overview.

When I first noticed this feature my assumption was that very few users were accessing the search on my website. But I was dead wrong, and ironically a lot of pageviews on our older blog posts were driven through the website search.

Internet marketers often deduce that Google will accommodate a user’s need to search for content. But if you are offering this feature it may be worth tracking which keywords are most popular on your site and how many visitors are finding search results helpful.

You may even consider redesigning the search results page using A/B split testing.

17. Visitor Frequency

The type of content published on your site will greatly affect how many people are coming back to use it. If there is nothing for user interaction then most visitors will only stick around for the content they care about. But this is another scenario where we are looking at bar graphs of individual trends, and not daily traffic stats.

Understand visitors frequency at: Audience > Behavior > Frequency & Recency.

You want to compare both the unique visits and pageviews to see if returning visitors are frequently coming back to multiple pages. You may notice the number of views dwindle towards the middle and pick up again as the “Count of Visits” increases.

Visitor trends are not something you can directly manipulate aside from marketing towards a more targeted audience. Keep those who hold a genuine interest towards your defined niche coming back to your website and these numbers will increase.

18. Looking into Mobile Visitors

Mobile traffic may take up a lot more of your website sources than you may believe. More people than ever before are accessing the Internet on their smartphones and tablets.

Find out who is viewing your website on mobile at: Audience > Mobile > Devices.

The Google Analytics mobile section will define which visitors are using which devices to access your website. This also includes their average pageviews and time on the website, plus the other metrics we all know and love.

But my personal favorite extra feature of this page are the device photos. When Analytics recognizes a device OS it will include a set of photos which you can see by clicking on the camera icon located in the same row. This will help if you are unfamiliar with the device style or what type of web browsers it can run.

Plus if your site is designed responsive or for retina screens, you may notice higher numbers of visitors coming back from the same mobile devices.

19. Page-Specific Metrics

I feel the content pages are some of the most important pieces of information you can study. This feature will list your most viewed webpages from top to bottom, including visitor’s time on each page and bounce rates.

You should definitely adjust the date range to go back 3 or 4 months and pick up on various overarching trends.

More about a specific page at: Content > Site Content > All Pages

Sometimes you wouldn’t notice that a certain post or page is getting as much attention until you see the numbers listed out. And by going back over 6+ months it is easier to see recurring trends which you may capitalize on when writing future content.

You want to provide readers with information they care about while also using snappy headlines which would catch your attention in Google search results. Keep on top of your most popular webpages and you will quickly learn which content is driving attention to your website.

20. Analytics in Real-Time

I may have saved the best for last with the Google Analytics Real-Time tracking page. I only saw this feature a month or two back and it nearly blew my mind.

I had no idea that Google was literally tracking my visitors in real-time (Real-Time > Overview) and displaying these results to me. The whole thing is pretty addictive to be honest; you might find yourself wasting time looking at the stats the whole day!

But this webpage sincerely offers a deeper insight towards studying your visitor’s interactions on the site. At any point during the day or night you can see who is viewing your website and what pages they are looking at.

Related: Real Time Web Analytics Services – Best Of

You will also find graphs for their referrals or keywords from Google. And if you scroll way down to the bottom of the page you will see a world map locating where each user is browsing from. The data itself cannot help you put together long-term results but it definitely provides a glimpse into the daily life of your website.

I want all of these various metrics to come together as one insightful guide towards looking deeper into Google Analytics data. The best way to realize what you are doing wrong is to study the patterns of your visitors and see what problems they are running into. I believe many of these reports and live tools will help.

Related Links

Additionally I have provided some related links on the topic of studying Google Analytics data for marketing and non-technical users.

• Google Analytics Tips: 10 Data Analysis Strategies That Pay Off Big
• Analytics Case Studies And Success Stories
• Google Analytics – Advanced Tips for the Non-Technical User
• Overcome the Google Analytics Learning Curve in 20 Minutes
• Google Analytics for Public Relations

Closing Thoughts

This isn’t an exhaustive list of mastering Google Analytics but I feel I have dug deeper into the more important concepts. Webmasters who are familiar with Analytics may have been checking these fields all along. And be sure that you keep it up well into the future too!

Spending time to look deeper into the data and plan a strategy for solving UI problems require solid focus and a great effort.

Learning how to adapt your website to a growing market is crucial for ranking higher in Google searches and generating some buzz for your domain name. Analytics is possibly the best free tool for studying these market changes and planning a strategy fit for your website’s content.

Time flies quicker when you are working online, and what do you know, we are midway through 2013, and as usual every month, we share our fresh resource pile with you. Let’s take a look at what’s in store, shall we?

This month’s roundup includes tool to help remove backgrounds in photographs from your browser, generate your own icon fonts (and name them too), and save retina-optimized layers of your images for that perfect look. All these and more in this round up for June 2013. For more Fresh Resource, check out our selections for April and May.

Recommended Reading: Web Developer Resources: A Mega-Compilation

RetinizeIt

When we aim for high-definition screen, we need to provide two version of image, one for normal screen and one for the high-definition. This may seem like a daunting task, but it wouldn’t be if you were using this tool called RetinizeIt. RetinizeIt is a Photoshop action that allows you to slice and save your layers into retina-optimized images in seconds.

Wirekit

If you develop for iPhone frequently, Wirekit may come in handy. It is a collection of free iPhone UI in a form of Photoshop layers and shapes. The collection consists of 60 most commonly used UI components, and available in two styles. With Wirekit, wireframing an iPhone app becomes faster and easier.

Metrize

Looking for icons that fit well on Windows 8?. Then, Metrize is the perfect icon set for you. Metrize is a collection of 300 icons that embrace the Metro style. It provides the icons in PSD, SVG, AI and also Web Font. Metrize is completely free, you can use it for personal or commercial project, and can customize it as you like.

CSS Lint

CSS Lint helps you scan your CSS style rules. It will return the errors in your style definition and also return some suggestions to fix it. CSS Lint helps you optimize your CSS by following some best practice rules. This tool may also be very useful as a learning guide to pick up better style rules.

Fontello

Fontello is a icon font generator tool. It allows you to compile your own icon font characters to embed in your websites or apps. You can include the characters from different font families, like Font Awesome, Iconics, Typicon, and Entypo. Fontello also allows you to set your own font family name, the icon name, and customize its unicode number.

MixitUp

MixitUp is a jQuery plugin for filtering and sorting portfolios. It provides GUI to customize the plugin and you can then see how the effect runs immediately. Since part of it is based on CSS3, it will also only work on browsers that support CSS3 properties like Transition and Transformation.

Unicode Table

The name has explained itself. Unicode Table is list of unicode characters number. You can find the Unicode number for all the character sets; from general characters that use frequently (A, B, C, etc.) to chess symbols.

Clipping Magic

ClippingMagic is a web-based tool for removing the background of your photo from the main subject. I remember when I first did it with Photoshop, succeeding was a thrill. Now, with ClippingMagic you can do the same right from your browser, for free. It is worth noting though that ClippingMagic is still in its Alpha stage, meaning that it has many things to workaround. Depending on your image it may or may not produced the desired outcome.

Gridwax

Gridwax is a bookmarklet to add horizontal guidelines that overlay on your webpage. It is used as a visual aid to adjust your text baseline and line-height spacing. You can adjust the line with the following keys Shift + ↑ and Shift + ↓.

LayoutIt

If you are developing with Bootstrap in all your projects, maybe you should put LayoutIt on your list. LayoutIt is tool for creating prototypes with Bootstrap fast. You can add Bootstrap components like the Navbar, Buttons and Forms using drag-n-drop.

If you own an iOS device, you’ll know that the iOS environment is pretty strict. Without jailbreaking your device you can’t do much with your iOS device. And when it comes to customization you can only change your wallpaper, or maybe your your icons image with third-party apps.

Here’s a trick to customize or design your iOS device homescreen, (without jailbreaking) using iEmpty. In short, iEmpty is a web tool which allows you to customize your iOS homescreen by inserting camouflaged icons.

Recommended Reading: How To Hide Stock Apple Icons On Your IOS Device

Getting Started

Since the native browser, Safari does not support uploading of files, we will use Picup, an app to help us upload images. Ths will be required for use with iEmpty in the later part of the guide.

Once you have Picup, it’s time to prepare a screenshot of your black homescreen (one with no icons on it).

Capturing Blank Homescreen

To capture a blank page hold down on one of the icons for a few seconds. Drag and move the icon to an empty homescreen.

Press on your ‘Power’ button and ‘Home’ button to capture a screenshot of it. An empty homescreen screenshot will be captured.

Using iEmpty

Next we need to upload the blank homescreen to iEmpty.

Press the "Home" button on your iOS device, open up ‘Safari’ and browse to iEmpty (iempty.tooliphone.net). On that page, tap on CUSTOMIZE!.

It will ask you to choose a mode. Tap on CUSTOM Mode and you will be at the upload page. Under ‘Upload’, tap on Add.

Tap on Upload Photo. A pop-up will ask if you want to open the page in Picup, tap on Open.

In Picup, tap on ‘Photo Library’ and grant access for Picup to enter your photo library. Choose the image of the blank homescreen. Tap on Upload Files to upload.

Selecting And Inserting Transparent Icons

Back on iEmpty in your Safari page, scroll down until you see the word Let’s GO! Tap on it.

You will be directed to a page where you see a mock version of your homescreen. Each square represents a position of the icon. iEmpty produces a crop out of that section which you can place on your homescreen.

To illustrate this, tap ’1 x 1′.

Tap on the ‘More Options’ button on Safari and choose ‘Add to homescreen’.

Leave the icon name blank. You will see the icon where the most recently added icons usually go. Note that in our shot below, the icon we picked doesn’t fit into the background.

By moving the icon to it’s 1 x 1 spot, you can see that it has been blended to the background. Redesign your homescreen by slotting in the icons as you see fit.

One limitation from this is that you may need to redo the steps shown here every single time you change the wallpaper. That aside, this is perfect for users who like sorting their icons based on type and/or category per homescreen.

You often find interesting pieces of information, from videos, images and articles online that you want to save. There are a number of ways to do this: you can use a bookmarking feature that comes with most today’s browsers, or else using social bookmarking sites, like Digg.

But, it is sometimes better to save only particular bits of the webpage rather than the whole content. If this is something you need, we have been exploring a perfect tool that we think fit the bill, called Keeeb. Keeeb is a web tool that allows you to save, organize and share selected parts from a webpage. Let’s take a look.

Getting Started

After creating an account, drag the Keeeb button to your browser bookmark bar, as follow.

If the bookmark bar does not appear in your browser, go to the following menu to enable it.

• Chrome: View > Always Show Bookmark Bar
• Opera: View > Toolbars > Bookmark Bar
• Firefox: View > Toolbars > Bookmark Toolbar
• Safari: View > Show Bookmark Bar

Next, create Pages (or categories) to organize your saved content.

You can set the Page to private in case you don’t want others to see it. Conversely, you can share your selected materials with peers to work together on. Just click to set the Page as Private or Open.

Start Keeebing

As mentioned, Keeeb allows you to save selected pieces of the webpage; this is called Keeebing.

To start, click on the button at the bookmark bar, then click the object to Save, then select the Page where you want it saved.

What makes it nicer is that Keeeb not only allows you to save image but it also allows you to save embedded video, and selected text.

Conclusion

Overall, Keeeb is a great tool to save and organize bits and pieces of information around the Web. It’s a perfect tool for people who frequently do research, or bloggers that curate inspirational materials and references all over the Web.